Stubborn Customers

 What do you do when you have to deal with a stubborn customer? Before you decide to argue with this kind of customer, check out what is the cause of his or her concern and determine if he or she has a point. If you are often faced with a stubborn customer, then there are some things that you can do to minimize a hostile environment.

While it is by nature that people love to complain, there are really people who complain just for the sake of complaining, especially when they believe that the customer is always right. The best thing that you can do is to stay calm and say nothing. Most of the time, an angry person would want to provoke you.  Let the customer talk until he or she will grow tired. Sometimes they just want to feel important and to be heard.

Honestly consider the other person’s point and try to consider yourself in his or her shoes.  Do not say that he or she is wrong and try to find areas of agreement and then build on them. If you are wrong, admit it immediately. Recall how you have dealt with stubborn people before and find out if you were able to see through the façade and see that they just want to be heard. State your reasons calmly and work out ways where you could resolve issues.

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